WhatsApp Official Support
Fastest response time. Chat directly with our booking concierge and customer assistance team.
+60 11-2585 6500
International: 601125856500
Chat on WhatsApp
Email Support
For official inquiries, billing questions, and formal account support.
help@getcarebee.com
Average response: 2-4 hours
Send an Email
Operating Hours
Our customer care and dispatch team operates daily throughout Malaysia.
Monday – Friday: 8:00 AM – 10:00 PM
Saturday – Sunday: 9:00 AM – 8:00 PM
Public Holidays: Online Dispatch Active
Frequently Asked Questions
Our dedicated booking agents on WhatsApp (+60 11-2585 6500) typically respond within 5 to 15 minutes during regular operating hours to assist with service requests, quotation reviews, and technician dispatches.
Yes! Simply WhatsApp our team at +60 11-2585 6500 (International:
601125856500) with your preferred date, service type, and location, or provide your booking reference number if you already booked through the platform.
Every CareBee technician carries an official digital ID accessible through the Customer Portal. You can verify their name, photo, and background verification badge directly on your booking tracker.